5G Telecom Digital Platform
Paradise Mobile is Bermuda's first cloud-native 5G operator — and I helped build everything they needed on the software side. Customer onboarding, back-office automation, CRM integrations, internal tooling. If it wasn't the radio network itself, my team probably shipped it.
// Project Overview
Paradise Mobile launched Bermuda's first 5G network on Open RAN + AWS — a greenfield operator built from scratch. I joined early and helped build the digital layer from the ground up: self-service onboarding flows that cut drop-off rates, a React dashboard for customer management, back-office automation that replaced manual workflows across Zendesk, Webflow, and Strapi, and REST APIs powering a CRM serving ~10K+ customers. If the support team or a customer touched it on a screen, it went through something we built.
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Challenges
- Building the entire digital platform for a greenfield 5G operator — no legacy systems, but also no existing tooling
- Integrating 4+ external platforms (Zapier, Webflow, Zendesk, Strapi) into one cohesive automation layer
- Shipping onboarding flows that actually reduced drop-off while meeting telecom compliance requirements
Results
- Shipped the full digital platform for Bermuda's first cloud-native 5G operator
- Back-office automation directly boosted support team revenue by killing manual workflows
- CRM integration serving ~10K+ customers end to end
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